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Terms of service

General Terms and Conditions

 

Introductory provisions

The General Terms and Conditions (hereinafter referred to as the "GTC") govern the relationship between the seller and the buyer when selling products through the website www.identitiesbrand.com. Depending on the nature of the buyer, the legal relationship between the seller and the buyer is governed by either the provisions of the Civil Code or the Commercial Code and other related legal regulations of the Slovak Republic. By using the website and making a purchase through the website www.identitiesbrand.com, the buyer accepts these GTC in their effective wording and is bound by them throughout the existence of the legal relationship with the seller. The effective version of the GTC is available at www.identitiesbrand.com.

Seller

Seller - the company

mondance, s.r.o, 
with its registered office at
Višňová 2943/21, 831 01 Bratislava, Slovak Republic,
Business ID number: 48 180 491
company registered in the Commercial Register of the District Court Bratislava I, section: Sro, insert number 104931 / B
TAX number: 2120104118,
VAT ID: SK2120104118
e-mail: info@identitiesbrand.com,

is the operator of the website www.identitiesbrand.com. The supervisory authority to which the activity of the intermediary is subject is the SOI Inspectorate for the Bratislava Region, Bajkalská 21 / A, P.O. Box 5, 820 07 Bratislava 27, Slovak Republic (www.soi.sk).

Buyer

The Buyer is an adult natural person capable of legal acts who expresses an interest in the purchase of products through www.identitiesbrand.com and/or anyone who executes the Order via the Website in the manner set out below.


Order

The buyer may or may not register as a customer before purchasing products through www.identitiesbrand.com. After completing the purchase, the buyer proceeds to complete the order according to the instructions, where he can choose a delivery address different from the billing address, the method of delivery and the method of payment for the goods. The condition for the validity of each order is truthful and complete completion of the mandatory data when executing the order. The seller is not responsible for delays in delivery of goods and for damage caused by the fact that the buyer did not enter all the required data during registration (or when creating an order) and / or filled in the registration form (or order) incorrectly. The seller is also not liable for damage caused to the buyer as a result of the buyer's forgetting his password and / or the buyer's password fell into the hands of unauthorized persons without the seller's fault.

The received electronic order is considered a draft purchase contract and is binding. The purchase contract between the seller and the buyer is based on a binding confirmation of the electronic order by the buyer. The seller is obliged to confirm the content of the buyer's electronic order by e-mail message (to the buyer's e-mail address specified in the electronic order), immediately after its delivery to the seller, otherwise the purchase contract was not concluded between the parties. The buyer is obliged to check the content of the electronic order specified in the e-mail message by the seller. In the event of any discrepancies regarding the content of the electronic order confirmed by the seller, the buyer is obliged to notify the seller by email sent to the e-mail address info@identitiesbrand.com.

The seller is entitled to ask the buyer to verify the order by e-mail or telephone. The seller is also entitled to request a deposit for goods of greater value or for goods produced solely on the basis of made-to-measure order of the buyer. If the goods are not in the seller's warehouse, the seller is obliged to inform the buyer without undue delay after receiving the order that the goods are not in stock and within what period he expects the goods to be stored.

The buyer can cancel the order until it is confirmed by the seller. Cancellation of the order after the confirmation of the order is possible only on the basis of an agreement with the seller. In the event that the seller and the buyer agree to cancel the order and the buyer has already paid the purchase price for the goods, the seller is obliged to return the paid purchase price to the buyer no later than 14 days after order cancellation, less any costs incurred by the seller due to the buyer canceling the order after confirmation.

We consider all orders received via the website www.identitiesbrand.com to be binding. We reserve the right to change prices. The buyer pays the price, which is stated in the email he receives after confirming the order. The seller reserves the right to extend the delivery time in the event of unforeseen events. In this case, the buyer will be informed without undue delay.


Payment

All prices listed on www.identitiesbrand.com are final, including 20% VAT, and are expressed in euros. Each delivery includes an invoice - a tax document. The seller reserves the right to change prices. However, if you have ordered the goods, the price at which the goods were ordered applies, regardless of subsequent changes. The buyer will pay the purchase price according to the chosen method of payment and will receive the goods according to the method of transport chosen by the buyer when ordering the goods.

The buyer can pay the purchase price as follows:

  • Payment via the secure payment gateway Stripe, which allows clients of any bank at home and abroad, holding a VISA, VISA Electron, MasterCard or Maestro payment card, to pay online.
  • The seller does not charge a fee for the payment of the price. The seller warns the customer that the entity with which the price is paid may charge a fee for the payment (bank fees for the transfer, etc.).
  • Payment means the moment of crediting the price to the bank account of the seller or the moment when the intermediary processing the payment confirms that the payment is successfully executed. Payment is only possible in EUR.

Money-back guarantee

If the buyer is not satisfied with the ordered goods, he can return them without giving a reason within 14 days of receiving the shipment. The paid purchase price will be refunded in the same way as the customer used for payment, unless the customer has expressly agreed to another method of payment, without charging any additional fees, within 14 days of delivery of the returned goods. Due to the limited nature of the offered goods, exchanges are not allowed.

Returned goods must be sent by registered mail to the seller's address, without signs of use or damage to the goods. To withdraw from the contract, the buyer can use the following form [available only in Slovak]: https://nakupujbezpecne.sk/docs/form/odstupenie%20od%20zmluvy.pdf, in which it is necessary to fill at least the data marked "*" - asterisk. The buyer is also obliged to inform the seller about the return of goods by e-mail to info@identitiesbrand.com, where the buyer states the order number.

Goods cannot be returned as “cash on delivery" - any goods returned in this way will not be accepted. In the event that the buyer withdraws from the purchase contract, the cost of returning the goods shall be borne by the buyer. If the conditions specified in this article are met, the paid financial amount for the returned goods will be refunded to the buyer. If any of the above conditions are not met, the seller will not accept withdrawal from the contract and the goods will be returned at the expense of the buyer.

Terms of Delivery

The goods are shipped without undue delay, usually within 14 working days after crediting the purchase price to the seller's account. The seller delivers the ordered goods also depending on the availability of goods in the internal warehouse, or in the warehouse of suppliers. The seller reserves the right to extend the delivery time in the event of unforeseen circumstances. The buyer is immediately informed by telephone or e-mail about such an extension of the delivery period.

The goods will be delivered to the buyer at the address specified in the order form. The shipping address may be different from the billing address. If the buyer chooses the method of delivery via Slovenská pošta, he is obliged to have a properly marked mailbox, in case of his absence during the delivery of the consignment to allow the insertion of a notice of deposit at the relevant branch of Slovenská pošta (Slovak Post Office).

We deliver the goods in the following ways:

  • Packeta

  • Slovak Post


Rights and obligations of the contracting parties

The seller undertakes to:

  • deliver the correct type and quantity of goods, as stated at the time of the order, based on the buyer's order at the agreed price
  • adequately pack the goods and send them within the period specified under "Delivery conditions"
  • without undue delay after receiving the order, either confirm the order or inform the buyer that the goods are not in stock and within what time he expects the goods to be stored
  • issue and hand over the invoice as a tax document to the buyer

The buyer undertakes to:

  • take over the ordered goods
  • pay the agreed price for the ordered goods
The seller is not responsible for:
  • for delayed delivery of the ordered goods caused by the post, resp. express delivery service
  • for damage to the shipment caused by the post, resp. express delivery service
  • any non-delivery of goods caused by the fault of the manufacturer (supplier) as a result of any restriction or cancellation of distribution rights or other unforeseeable obstacles.

Receipt of goods

Upon receipt of the goods, the buyer is obliged to check whether the packaging in which the goods are packed is not damaged. In case of its damage, it is necessary to write up a report with the carrier about the detected defects caused during transport at the place of delivery of the goods. If the buyer accepts the goods despite the obvious damage to the packaging, the seller will not accept any subsequent claims for this reason.

The buyer is obliged to inspect the delivered goods without undue delay after receipt.

If the buyer discovers the incompleteness of the goods or any damage to the goods caused by transport, which does not manifest itself in external damage to the packaging, he is obliged to file a complaint with the seller immediately, but no later than within two days of receipt. Otherwise, the delivery is considered complete and without defects, and complaints under this title will not be accepted.

Complaints and warranty

The buyer is obliged to complain to the seller about the defects of the goods purchased on www.identitiesbrand.com without undue delay according to the conditions specified in the relevant provisions of Act no. 513/1991 Coll. Commercial Code as amended or Act no. 40/1964 Coll. Civil Code as amended.

Complaints are handled:

  • on weekdays from 09:00 to 17:00
  • by email at: info@identitiesbrand.com
  • in writing to the seller's address.

When using any method of contacting the seller for the purpose of filing a complaint, it is necessary to send the goods in question, a duly completed claim form, and a copy of the invoice to the address: mondance, s.r.o., Višňová 21, 83101 Bratislava.

The warranty period begins on the day the product is taken over by the buyer. The buyer acknowledges that he is obliged to inspect the goods immediately upon receipt. In the event that the goods do not correspond to the purchase contract upon receipt by the buyer, the buyer is obliged to notify the seller immediately.

All goods are covered by a warranty period of 24 months unless otherwise stated for a specific product. The seller is responsible for all defects in the product, which the goods have when taken over by the buyer, or which appear during the warranty period. This does not apply to defects caused by careless, resp. improper handling, normal wear, and tear or mechanical damage.

The costs of delivery of the claimed goods to the seller are paid by the seller, transport back to the buyer is paid by the seller. Every complaint is handled by the seller within the statutory period and it informs the buyer about its progress.

The warranty does not cover defects caused by:

  • natural or excessive wear

  • contamination of the goods or parts thereof due to neglected maintenance

  • using the goods in conditions that do not correspond to their temperature, dust, humidity, chemical and mechanical influences of the environment in which the goods are normally used

  • external influences, e.g. fall or impact

  • when using the goods in violation of the operating instructions

  • mechanical damage - torn, cut, thermally damaged goods, goods damaged by careless disproportionate physical treatment, scratching layers of goods, etc.

In the event of an unjustified complaint, the goods will be returned to the buyer with the appropriate reasoning.

Privacy policy

By providing personal data, including but not limited to the name, surname, address of permanent residence and telephone contact, the Buyer gives the Seller consent to the processing of his personal data for the purpose of accepting and processing the order, billing the purchase price for goods and for advertising and promotional purposes of the Seller (such as sending promotional material to the Buyer). The Seller declares that the personal data of the Buyer will be used in accordance with Act no. 122/2013 Coll. on the protection of personal data. The buyer is responsible for the accuracy, truthfulness, timeliness, and completeness of the personal data provided. The rights of the Buyer as the affected person are specified in Act No. 122/2013 Coll. on the protection of personal data.

By confirming the order of goods, the Buyer confirms that he has been acquainted by the Seller with the conditions for processing personal data pursuant to Act No. 122/2013 Coll. on the protection of personal data.

Validity

These GTC are valid and effective from 14.05.2021. The operator reserves the right to change the GTC without prior notice.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Slovakia. This English translation serves information purposes only, the legally binding document is the version in the Slovak language.